Frequent Asked Questions related orders, services, sales supports

General Questions

Most(70-80% of our turnover) of our led lighting products are selling to EU and north America because the markets request high quality LED products with CE, UL ETL standards.

for samples, we ship orders within 1 week. for mass products it will take 2 weeks, but it will take a little longer if with heavy burden of production task.

T/T, L/C, Paypal, Western Union, Money Gram and direct payment are all available. T/T: 30-50% advanced payment with the order, 50-70% balance after production complete

Yes, we have 3 and 4 years warranty for different kinds of products. During the period, if customers have the approval showing product quality issues and if certified by Enkonn engineers, we would request customers to ship back the failure parts and replace new items

Other Questions

We never spam. you will get our latest information about new launched led lighting products that are ready for marketing, so you will have more chance to win the market than others

Yes, currently with our exsited customers (more than 6 months cooperation), we accept theire OEM requirments, and have contract about annual sales and other realted issues, we will help them to produce the products have special requirments.

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